Refund Policy
Thank you for choosing Aselora for your skincare needs. We take great pride in the quality of our products and want you to feel confident in your purchase. Your satisfaction is important to us, and we are here to address any concerns you may have regarding refunds and returns.
Refund Eligibility
Unopened Products: We accept returns and offer refunds for unopened neck cream products within 30 days of the purchase date. To be eligible for a refund, the product must be in its original packaging, sealed, and in the same condition as when it was received.
Refund Process
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Contact Us: To initiate a return, please email us at aselora859@gmail.com with the subject line "Refund Request" and include the following details:
- Your full name
- Order number
- Reason for the return
- Product details (name and quantity)
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Return Approval: Once we review your request, we will notify you via email regarding the approval of your return. If approved, we will provide instructions on how to return the product.
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Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product.
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Inspection and Processing: Once we receive and inspect the returned product to confirm it meets the eligibility criteria, we will process your refund. Please allow up to [number of days] for the refund to be credited to your original payment method.
Non-Refundable Items
Opened Products: For hygiene and safety reasons, we cannot accept returns or provide refunds for neck cream products that have been opened or used. This policy is in place to maintain the integrity and quality of our skincare formulations.
Contact Information
If you have any questions about our refund policy or need assistance, please reach out to us at aselora859@gmail.com We are happy to help and ensure you have the best experience with Aselora.
Thank you for choosing Aselora. We appreciate your trust and are committed to delivering high-quality skincare solutions.
Sincerely,
Aselora